9/04 to Present

Part Time Technical Consultant

Coordinated projects such as moves, deployments, and rollouts.

Repaired and recover hard disk data. (Tosiba/Gateway laptops and PC compatible desktops.)

Installed and troubleshoot wireless devices such as Palm Treo phones and NetGear Wireless Router.

Installed/configured/resolved computer hardware and software.

Update and install Ghost images for laptops & desktops.

Backup and restore files.

Support Windows XP Professional and troubleshoot HP printer problems.

Manage file server, create new accounts, reset passwords, and provide server access.

Designed, tested, and maintain company website.

6/01 to 9/04

Multimedia Production Coordinator

Coordinated projects such as moves, deployments, and rollouts.

Repaired and recovered hard disk data. (HP, Apple, Compaq, IBM laptops and Compaq/HP desktops.)

Installed and troubleshoot wireless devices such as Apple Airport Base Station/Express.

Installed and configured computer hardware and software.

Created, updated and installed Ghost images for laptops & desktops.

Troubleshoot HP & Xerox Phaser color printer problems.

Backup and restored files using Dantz Retrospect Backup.

Supported Windows 2000 and XP Professional.

Upgraded, repaired and maintained computer hardware & peripherals.
Designed, tested, and duplicated Master CD and DVD content for small and large distributions with labels.
Created and edited PowerPoint presentations for Sales and other departments.
Consulted end-users with audio and video solutions relative to their projects.
Performed video and audio capture, digitizing, editing, and DVD authoring for Corporate Video, TV Commercials, and Video Presentations.
Provided technical solutions for multimedia assignments and projects on Windows & Macintosh equipment.

Installed, upgraded, and maintenance of Windows 2000 Advance Server for Multimedia Department.

8/00 to 6/01

Technical Consultant

Provided support on computer related problems.

Monitored complex computer systems and supported available applications during Win2K Pro rollout.

Created new accounts, reset passwords, managed system access, printer queues, restored files, increased network space using Netware 4.11and NT user management.

Provided hardware/software training to Franklin Templeton Sales Development Department.

Developed and compiled systems support procedures and documentations.

Created, installed . tested, and deployed Compaq desktops/laptops Norton Ghost image builds.

Installed hardware & software 

6/00 to 7/00

Senior System Engineer

Upgraded, repaired and maintained computer hardware & peripherals.

Created, installed, tested, and deployed Compaq desktops and IBM ThinkPad Norton Ghost image builds.

Consulted end-users with solutions relative to their computer issues.

Provided technical services during Win95/NT migration, Microsoft SMS, FileNET, and Y2K project.

Provided training to other technician and corporate users.

Performed 10+Years trouble-shooting IBM compatible PC, peripherals and business software applications.

11/95 to 6/00

INACOM, INC.

Senior Field Engineer

Supervised installation team for deployment of all new desktop, laptop and other products.

Assisted installing & resolving business and custom-made applications to ensure smooth daily operation.

Writing technical documentation and reviewed new product and implementation as required.

Analyzed hardware/software needs, researched, and recommended changes in the computing environment for

 improvement with both corporate and mobile users.

Provided computer/software support for various departments, trained users and other technicians,

developed/maintained inventory and maintenance schedule.

Created and improved restoration process of IBM ThinkPad laptop model for mobile users.

9/93 to 6/99

VIRGIL COMPUTER SYSTEMS

Computer Tech

Responded to broker/dealer telephone inquiries regarding Franklin Templeton Mutual Funds.

Installed and  troubleshoot network terminals to ensure smooth daily operation

Writing technical documentation and developed/maintained inventory and maintenance schedule.

Conducted new product review and implementation as required for clients.

Provided computer/software support; setup workstations; installed software; and trained users.

Analyzed, researched, recommended hardware/software needs, implemented on-site training, and troubleshoot

user problems both internally and externally.

4/91 to 6/95

 FRANKLIN RESOURCES, INC.

Computer Tech II

Installed, upgraded, repaired and maintained computer hardware & peripherals.

Installed, configured and evaluated new hardware and software products.

Responded to the needs and questions of end-users relative to their computer resources.

Assisted with Help Desk, Novell & VAX support.

Trained other technician and corporate users.

Provided trouble-shooting IBM compatible PC, peripherals and primary software applications.

9/90 to Present

COLLEGE OF SAN MATEO

Computer Science

Pursuing Computer Science degree.

UNITED STATES NAVY

Honorable Discharge

Served 9 Years Active Duty and Reserve.